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Frequently Asked Questions and Answers

Hiring someone to design your web site is a tough job. We know you don’t always know exactly what you want, so we’ll walk you through it, every step of the way. To begin with, below are some of the questions we are often asked about.

Website Design

  1. I want to put my business online, but I don’t know where to start. This is my first website, can you help me?
  2. What is the best way to contact you?
  3. How quickly will you get back to me?
  4. How soon can you get started on my project?
  5. How long will it take to finish my web site?
  6. How much does a web site cost?
  7. What is your design process?
  8. Where can I view my web site in progress?
  9. Will my site work in different web browsers?
  10. What payment methods do you accept?

Question: I want to put my business online, but I don’t know where to start. This is my first website, can you help me?

Answer:

Absolutely! You do not need any online experience at all. In fact with our CMS websites updating your website will be as simple as editing text in Microsoft Word.

Question: What is the best way to contact you?

Answer:

For general inquiries, the best way to contact us is either by filling out the contact form or by emailing us at hello [at] merlinvicki.com.

For project inquiries, we ask that you please fill out the quote request form. This form gives us a good idea of your needs so that we can prepare a detailed proposal for your review.

For your convenience, you may also contact us through our phone numbers listed on the contact page.

Question: How quickly will you get back to me?

Answer:

To ensure our quickest response time, we ask that you contact us via email or through our contact and quote request forms.

Typical response time for electronic messages like these are usually by the same or next business day.

Question: How soon can you get started on my project?

Answer:

We typically book projects 1-2 weeks in advance. You’ll want to keep this in mind for planning purposes so that we can get your project scheduled as soon as possible.

The process generally starts out with an inquiry through the quote request form, after which we put together a detailed proposal for you with several options to choose from. Once you receive the proposal, we can discuss it further in order to address any questions you may have, and to decide on the best plan of action for your site.

After deciding that we are a right fit for each other, a signed contract and 25% deposit secures your spot on our development schedule.

Question: How long will it take to finish my web site?

Answer:

There’s no exact answer to this, as the time will vary based on the complexity of the project, how quickly you respond to requests for feedback, as well as how large your web site is.

For the most part, however, most web sites are completed within 2-6 weeks.

Question: How much does a web site cost?

Answer:

There isn’t a quick answer to this question, as there are so many variables involved…

For example – Do you need a static HTML web site, or a CMS (Content Management System) such as WordPress? Do you just need a custom WordPress theme, or do you need us to develop all of the interior pages, as well? Is this a 5 page site or a 50 page site?

There are too many unknowns without first having all of the details for your project. However, you can get an idea of starting rates on our services page.

Want to know exactly how much your site will cost? Request a detailed proposal.

Question: What is your design process?

Answer:

We have defined six primary steps in the web site design and development process. From gathering initial information, to the creation of your web site, and finally to maintenance to keep your web site up to date.

Information Gathering
Planning
Design
Development
Testing and Delivery
Maintenance

Question: Where can I view my web site in progress?

Answer:

Once the preliminary design for your web site is complete, we will give you access to login to our Client Studio. Here you will be able to view the preliminary designs, offer feedback for revisions, give approval to begin development, etc.

Once we have your approval on the completed web site, as well as receive payment on the final balance, we move the web site from our client area to your web server – making the site “live” and viewable to the public.

Question: Will my site work in different web browsers?

Answer:

Yes! Although we favor Mozilla Firefox for it’s strong support of web standards, we do test your web site in the latest versions of many of the most popular web browsers for optimum cross-browser compatibility.

We develop web sites primarily with Mozilla Firefox and Internet Explorer in mind, but check compatibility with Chrome, Safari, and Opera, as well.

Please note that we focus on the current web browser versions. In particular, when it comes to Internet Explorer, we test with IE7 and IE8 in mind. Due to it’s lack of security features, and lack of compliance with current web standards, we have phased out support for IE6. We can optimize sites for this outdated browser, however it would be at an additional cost.

Question: What payment methods do you accept?

Answer:

We accept payments made with PayPal . We also accept personal / business checks for local clients.

A signed contract and 25% deposit secure your start date on our schedule. Final balance is due upon completion of the project, before transfer of files to your web server.

Have a question not listed here?

If so, please don’t hesitate to contact us directly. We are always more than happy to answer your questions, and look forward to hearing from you!